Healthcare Inbound Customer Service Agent – Remote (US Hours)

ISTA Solutions

Remote

Remote 🇬🇧 English

Job description

About the role

We are seeking a professional inbound customer service agent to support a US‑based healthcare client. The role is fully remote and operates on US Eastern Standard Time, including rotating shifts and weekend work.

Key responsibilities

Answer inbound calls and respond to patient inquiries promptly and courteously.
Verify patient insurance details, personal information, and co‑payments.
Schedule or reschedule appointments using the provided scheduling system.
Provide accurate information about services and update patient records with precision.
Maintain up‑to‑date logs of appointments, medical needs, and patient preferences.

Required profile

Exceptional English communication skills.
Strong work ethic and ability to learn quickly.
Critical thinking when interpreting insurance information.
Calm under pressure with empathy and patience.
Reliability in meeting rotating US‑based shift schedules.

Required skills

What we offer

Fully remote work environment.
Opportunity to work with a global BPO serving the healthcare sector.
Compensation for South African public holidays in line with BCEA.

Questions fréquentes

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Published 4 months ago

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