Head of Jem Mobile

About the role

Jem builds HR, payroll and benefits tools for deskless workers and supports over 250,000 employees across South Africa. Jem Mobile is its device and connectivity business, giving frontline workers access to smartphones and data through simple, responsible products. As Head of Jem Mobile, you will own the P&L, team, operations, partnerships and product direction, starting hands-on with a team of 3 and then building the systems and strategy needed to scale.

Key responsibilities

• Own the end-to-end performance of Jem Mobile (commercial, product, marketing, operations and support) and run it as a business unit with full P&L ownership.
• Hire, lead and mentor the team across operations, credit risk, support and partnerships.
• Set goals, operating rhythms and performance metrics.
• Manage key partnerships with OEMs, telcos and logistics partners.
• Oversee stock, fulfilment, returns, support and operational processes.
• Work closely with the founders on pricing, margin, risk appetite and strategy.
• Build and maintain catalogues, sales collateral and product positioning.
• Improve customer experience, reduce cancellations and manage defaults.
• Identify and execute opportunities to grow the product, improve efficiency and expand impact.

Required profile

• At least 8 years' experience leading a commercial or operational function.
• Background in e-commerce, fintech, telco, marketplace, retail credit or similar.
• Proven experience running complex operations or high-volume transactional products.
• Experience managing suppliers, logistics or multi-partner ecosystems.
• Nice to have: device financing or rent-to-own experience, exposure to credit risk or affordability modelling, experience in high-churn or frontline customer segments, and experience scaling early-stage business units.

Required skills

• Strong commercial instinct and comfort with margins, pricing and unit economics.
• Clear leadership capability with a people-first mindset.
• Strong process design and problem-solving ability.

What we offer

• Hybrid work with a 3-day office policy in the Cape Town or Johannesburg office.
• Benefits including lunch four times a week, medical aid and retirement annuity contributions, and 22 days of annual leave.
• High ownership, real influence and close collaboration with the founders.