Head of Internal Product, Systems & Creative Operations

About the role

Fieldtrip is a network of small, specialised agencies united by a belief in human craft, and it is growing fast. Its delivery organisation is scaling, and it needs someone to build an agency operations function that works like a product team. The role is full-time and fully remote, allowing you to work from anywhere.

Key responsibilities

• Build the team and define how the function works, from gathering requests to assigning ownership and maintaining what is built.
• Identify where teams lose time, context or clarity and turn those findings into a focused roadmap and clear requirements.
• Build and improve internal tools, workflows and custom products alongside operators and developers.
• Decide what to share across agencies and where different ways of working should stay local.
• Own post-launch adoption, reliability and continued improvement.

Required profile

• A background in product management or product design translates well.
• Agency or creative production experience is a strong plus, as is experience building and leading a small team.
• Curious, empathetic and able to help people articulate problems they struggle to explain.
• Micro-interaction oriented, able to make complex systems feel simple while handling exceptions.
• Thinks about adoption, scale and long-term maintainability.
• Can bring people along, giving clear direction and developing others.
• Deeply understands AI, its strengths and its limits, and uses it effectively.

What we offer

• Unlimited time off and sick days.
• Flexible hours.
• Fully remote work.
• Opportunities to travel and spend time with teams around the world.