Growth/Customer Success Manager

About the role

This is a growth‑first, commercially driven position focused on expanding revenue within an existing client base for a subscription‑based creative agency. You will lead strategic accounts, identify upsell and cross‑sell opportunities, and ensure clients receive maximum value from design and marketing services.

Key responsibilities

• Own and execute growth strategies for key accounts, including account plans and expansion roadmaps.
• Partner with clients to understand business goals and translate them into actionable initiatives.
• Lead Quarterly Business Reviews focused on ROI and performance.
• Identify, negotiate and close upsell, cross‑sell, and subscription upgrade opportunities.
• Collaborate with Sales, Delivery, and Creative teams to drive account success.
• Monitor account health, mitigate churn risks and support renewals by demonstrating clear value.
• Track utilization, engagement and project volume metrics; maintain accurate forecasting and CRM data.

Required profile

• Commercially driven with experience in B2B, subscription or agency environments.
• Strong blend of strategic thinking and hands‑on execution.
• Comfortable discussing marketing, design and growth performance.
• Data‑driven with a structured approach to decision‑making.
• Skilled relationship builder who can both challenge and collaborate.