Gap Cover Sales Agent - Contact Centre, Cape Town

About the role

ShiftMate is recruiting Gap Cover sales agents to work in a contact centre in Cape Town. You call customers who have shown interest or are existing clients, explain the product clearly and help them decide whether it suits them. Gap cover pays the shortfall between what a medical aid pays and what a doctor or hospital actually charges.

Key responsibilities

• Make outbound calls to warm leads and existing customers from the dialler
• Explain the product, benefits and costs in plain language
• Handle questions and objections honestly and respectfully
• Complete the sale accurately on the system, including the required compliance script
• Meet daily call, quality and sales targets
• Explain how medical-aid shortfalls happen and how gap cover protects the customer

Required profile

• Matric (Grade 12)
• At least 6 months' call-centre or customer-service experience; sales experience is an advantage
• Fluent spoken and written English; a second South African language is an advantage
• Comfortable working on a computer and typing while talking
• Confident on the phone and motivated by targets and incentives
• Willing to complete the regulatory exams and training required to advise on financial products (supported by the employer)

What we offer

• R6 500 basic salary per month, plus performance bonuses and commission
• Training before taking live calls
• A permanent, full-time role in a professional contact centre

To apply, complete the free ShiftMate call-centre assessment online; shortlisted candidates are invited to interview. The closing date is Wednesday, 4 November 2026.