Front Office Manager

About the role

Karen Tupper Recruitment is recruiting a Front Office Manager for a position in the Western Cape, advertised as full-time. The role covers day-to-day front office operations, staff leadership and guest service, with a requirement for previous experience in a five-star hotel.

Key responsibilities

• Oversee and manage daily front office operations and ensure efficient service delivery.
• Lead, develop and support employees through training, performance management and fair staff scheduling.
• Ensure guest satisfaction by handling enquiries and resolving complaints professionally.
• Maintain accurate guest records, room charges, departmental information and administration.
• Manage departmental budgets, costs, inventory, stock and equipment.
• Communicate operational updates and initiatives with staff and other departments.
• Develop and maintain departmental standard operating procedures (SOPs).
• Ensure the team upholds the hotel's values and service standards.

Required profile

• South African citizen residing in Hermanus or the surrounding areas.
• Matric / Grade 12 qualification, with a diploma or higher.
• At least 6 years of relevant experience, including 2-4 years in a similar role.
• Previous Front Office Manager or Assistant Front Office Manager experience in a five-star hotel.
• Good knowledge of the local area.

Required skills

• Advanced knowledge of the Opera property management system (PMS).
• Computer literacy, including Microsoft Office.
• Basic HR knowledge, particularly disciplinary procedures.
• Excellent written and spoken English.
• Leadership, organisational, interpersonal and problem-solving skills; ability to manage competing priorities in a fast-paced hospitality environment.