Front Desk Receptionist

About the role

The Front Desk Receptionist acts as the primary ambassador and face of the organisation, delivering a polished first‑impression experience while providing high‑level administrative support to executives. This role enhances brand presentation, supports leadership productivity, and ensures smooth coordination across departments.

Key responsibilities

• Maintain a pristine, organised, and welcoming reception and lobby area; greet visitors promptly with warmth and professionalism.
• Answer, screen, and route incoming calls using proper telephone etiquette; provide clear and articulate communication.
• Coordinate travel arrangements, itineraries, and meeting logistics for executives; support company events and functions.
• Draft, format, file, and manage confidential documents; organise digital and physical filing systems for easy retrieval.
• Maintain office supply inventories, place orders proactively, and process expense claims, purchase orders, and credit‑card transactions.
• Collect office supplies, stationery, refreshments and perform ad‑hoc errands as required.
• Maintain time, attendance and overtime records; ensure contractor induction documentation is completed before work commences.
• Manage visitor sign‑in records, report hazards immediately, and assist with emergency preparedness and evacuation procedures.

Required profile

• Professional appearance and demeanor with strong interpersonal skills.
• Excellent verbal communication and telephone etiquette.
• Highly organised with the ability to multitask and prioritise tasks.
• Discreet handling of confidential information.
• Proactive, reliable and able to work independently.

Required skills

• Proficiency with standard office software (e.g., Microsoft Office).
• Experience using telephone systems and call routing.
• Ability to manage travel bookings and coordinate meeting logistics.
• Document filing, record‑keeping and basic data management.
• Basic bookkeeping for expense claims and purchase orders.