Front Desk Agent

About the role

The Front Desk Agent is the first point of contact for guests at One&Only Cape Town. You will manage check‑in and check‑out processes, handle luggage, provide resort information and ensure smooth cashiering operations while delivering the brand’s signature warmth and professionalism.

Key responsibilities

• Perform guest check‑in and check‑out using the hotel’s front‑desk system.
• Handle cash, credit transactions and end‑of‑day cashiering procedures accurately.
• Assist guests with luggage, reservations, and local recommendations.
• Maintain clear communication with all hotel departments to coordinate guest services.
• Participate in pre‑shift briefings, team meetings and onboarding of new staff.
• Uphold One&Only brand standards, ethics and anti‑bribery policies at all times.

Required profile

• Honest, transparent and integrity‑driven attitude.
• Polite and professional interpersonal skills with guests and colleagues.
• Strong communication abilities and a team‑oriented mindset.
• Willingness to act as a brand ambassador and deliver personalized guest experiences.

Required skills

What we offer

• Opportunity to work in a luxury hotel located on Cape Town’s vibrant waterfront.
• Dynamic, supportive team environment focused on creativity and guest delight.
• Training and development aligned with One&Only’s hospitality standards.