French‑Speaking Technical Support Representative – Remote (South Africa)

About the role

Octiv is looking for a French‑speaking Technical Support Representative to join its Customer Support team. Based in South Africa and working remotely, you will act as the bridge between customers facing technical challenges and internal product and engineering teams.

Key responsibilities

• Investigate and resolve complex technical support tickets from customers and internal stakeholders.
• Debug issues across web, mobile, integrations and third‑party services, reproducing bugs and documenting findings.
• Analyse logs, system behaviour and user workflows to identify root causes and patterns.
• Provide detailed bug reports and collaborate with Product and Engineering to validate fixes.
• Assist customers with configuration, integrations, data migrations, API questions and system setup.

Required profile

• Fluent French speaker, based in South Africa.
• Strong problem‑solving and analytical mindset.
• Experience in technical support, IT support, QA or a similar role.
• Comfort working with SaaS platforms and web‑based technologies.
• Excellent written communication for clear documentation.

Required skills

• API integration
• SaaS platforms
• Web technologies
• Mobile platforms
• Debugging

What we offer

• Opportunity to influence product improvements through real‑world insights.
• Collaboration with cross‑functional teams in a fast‑growing B2B SaaS company.
• Remote work flexibility.