Floor Supervisor (40hr) – Retail

About the role

The Floor Supervisor will support the store management team in delivering outstanding leadership and operational excellence. Working on‑site, you will ensure a customer‑centric mindset across the store while driving performance against key KPIs.

Key responsibilities

• Lead and motivate the store team to achieve high levels of commitment and performance.
• Allocate time effectively, manage multiple priorities and ensure operational excellence.
• Provide input on merchandise and visual presentation standards.
• Drive store KPIs such as turnover, rewards, new accounts and visual compliance.
• Execute the customer service strategy to guarantee customer satisfaction.

Required profile

• Matric certificate.
• Minimum 3 years retail experience, including at least 1 year in a store leadership role.
• High flexibility and ability to adapt to diverse customers and situations.
• Strong sense of urgency, ability to work independently and take initiative.
• Excellent interpersonal, communication and organizational skills.

Required skills

• Leadership and team‑building capabilities.
• Ability to multitask in a fast‑paced environment.
• Attention to detail and strong planning abilities.