Financial Consultant (Lending & Insurance Sales)

About the role

Old Mutual is hiring a Financial Consultant in Paarl. The role provides customer service and financial education and achieves lending, servicing, transactional banking and insurance sales targets through the marketing and selling of Old Mutual and its products. The consultant is individually accountable for their own results.

Key responsibilities

• Meet monthly sales targets for lending, transactional banking and insurance.
• Serve existing policyholders, including facilitating claims and handling complaints and queries to meet Net Promoter Score requirements.
• Check loan application documentation for accuracy, authenticity, compliance and completeness, and enter client information accurately on Summit.
• Suspend or reject incomplete loan applications, report suspicious or fraudulent documents to the Branch Manager, and explain the loan application process and terms and conditions to clients.
• Issue and print contracts and loan agreements, follow up on clients with missed instalments, and meet collections and arrears targets.
• Educate clients on responsible credit use and money management, and build a new business pipeline through internal and external marketing, lead generation and cross-selling.
• Process lending products, verify required information, and adhere to regulatory and legislative governance to mitigate risk.
• Facilitate intra-branch referrals with other business units and deliver face-to-face and telephone service while following dress code, housekeeping and code of conduct.

Required profile

• National Senior Certificate (Matriculation) or equivalent NQF level 4.
• At least 1 year of sales or service experience, preferably in retail, banking or financial industries.