Financial Consultant (Emoyeni Mall)

About the role

Old Mutual is hiring a Financial Consultant based at Emoyeni Mall. The consultant advises clients on a defined range of products for a specific allocated market and is individually accountable for achieving results through their own efforts.

Key responsibilities

• Customer service: handle simple customer inquiries, receive visitors and refer complex matters to colleagues
• Solutions analysis: assess routine inquiries against established standards and protocols
• CRM data: keep basic customer details accurate and record follow-up actions and notes from each sales call
• Clarify customer needs using a multilevel sales script, then prospect potential customers by phone or in person
• Act as first point of contact for customer queries and complaints
• Follow mandatory procedures to meet quality standards and regulatory and internal codes of conduct
• Support business development and identify prospects through information, referrals and recommendations from existing customers
• Select and enter data into spreadsheets or standard formats, and contribute to a network of people, technologies and ideas inside and outside the company

Required profile

• NQF Level 4 qualification, Grade 12 school leaving certificate, National or Occupational Certificate or equivalent
• Appointment made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa

Required skills

• Consultative selling and strategic selling
• Customer relationship management and feedback management
• Qualifying prospects and identifying sales opportunities
• Sales software and sales data management