Field Credit Controller

About the role

Fidelity Services Group is hiring a Field Credit Controller in Heidelberg, Gauteng, on a contract basis. The main purpose of the job is to collect outstanding debts so that debtor days (DSO), cash collection and bad debt write-offs improve. The role involves visiting clients in the field and following up on overdue accounts.

Key responsibilities

• Visit clients in the field and collect overdue amounts.
• Contact clients by phone to obtain payment on arrears and obtain commitments to settle quickly.
• Record call notes in the Listener system and capture debit order resubmissions.
• Verify client information in the Listener system and convert clients from printed to electronic communication.
• Follow up on payment commitments and issue letters of demand and suspensions in line with collection policy.
• Review regional suspense accounts daily to move unallocated payments to the correct account.
• Handle client queries, record them in the Listener system or query management tool and redirect non-credit-control queries to the right department.
• Prepare administrative documents such as credit note requests, fund transfers and refund requests, and reconcile accounts with credit balances.
• Ensure collection and bad debt provision targets are met and take part in ad-hoc projects.

Required profile

• Matric; credit management or finance-related qualification.
• 2-3 years of collections experience in a high-volume consumer environment.
• Valid driver's licence and own transport (essential).
• Experience as a listener is advantageous.

Required skills

• Strong knowledge of Microsoft Office and Excel.
• Working knowledge of LSN and SAP.
• Good verbal and written communication, customer service and telephone skills.
• Accuracy, attention to detail and reconciliation skills.