Data Capturer – Membership Office

About the role

The Data Capturer – Membership Office provides first‑line support to union members, handling enquiries, cancellations and updates to the membership system. The role is based in the Organising Service Centre and reports to the Membership Officer.

Key responsibilities

• Capture and track new members’ application forms and ensure proper processing.
• Update member data, including changes and exceptions, in the membership system.
• Scan and archive member‑related documents for future reference.
• Liaise with other union structures to support member services.
• Handle written, verbal and telephonic enquiries from members.
• Prepare and update membership statistics and regular reports.
• Process member re‑instatements and cancellations.
• Perform payroll reconciliation, receipting and billing of employers.
• Contact private institutions to obtain schedules containing member information.
• Validate the accuracy of subscription data received.

Required profile

• Grade 12 with computer literacy and a certificate in operations/administration.
• Diploma in Operations or Business Administration.
• At least 3 years of experience in a similar data capture or administrative role.
• Knowledge of the union industry and strong verbal and written communication skills.
• Ability to work independently and as part of a team, with good negotiation and problem‑solving abilities.
• High level of confidentiality, good listening skills and solid understanding of business ethics.
• Excellent time‑management and organisational capabilities.

Required skills

• Computer literacy (basic office software).

What we offer

• Salary aligned with the NEHAWU Salary Grading System.
• Provident Fund and Medical Aid.
• Housing Subsidy (subject to union criteria).
• Membership of the NEHAWU Group Schemes.
• 13th month cheque.