CxHub Assistant (Temp) – Customer Service
Shoprite Group · Brackenfell
Job description
About the role
A temporary customer service role at Shoprite's Brackenfell CxHub, answering customer queries by phone, email and chat in a 24/7 shift environment.
Key responsibilities
- Respond to customer queries by phone, email and chat
- Resolve complaints and escalate complex issues
- Capture interactions accurately
- Give product and service information
Required profile
- Matric certificate
- Strong communication skills
- Able to work rotating shifts including weekends
- Customer service orientation
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Shoprite Group
Brackenfell
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