Customs Delivery Agent

About the role

Maersk is looking for a Customs Delivery Agent to join its team in Durban. The role suits a detail-oriented customs and logistics professional who cares about regulatory compliance, customer service and operational excellence, and plays a key part in clearing cargo efficiently and keeping documentation compliant.

Key responsibilities

• Verify the completeness and accuracy of commercial invoices, packing lists, bills of lading, permits and other documents before clearance submission, and submit them on time to brokerage teams.
• Ensure compliance with customs legislation, Other Government Agency (OGA) requirements and Maersk standards, and coordinate submissions to authorities such as Port Health, the Department of Agriculture, Plant Inspectors, NRCS, SAPS and State Veterinarians.
• Support veterinary import permits, certificates of origin, NRCS applications and preferential trade certificates (EUR.1, SADC).
• Monitor clearance progress, obtain cargo releases within agreed turnaround times and handle customs stops, inspections and detentions.
• Liaise with brokers, customers and carriers to resolve queries and minimise delays, and keep stakeholders informed of shipment status.
• Maintain accurate shipment records and audit trails, and keep abreast of regulatory changes.
• Guide customers on documentation, permits and import/export restrictions, and escalate delays and compliance issues early.
• Minimise detention, demurrage and storage costs, and meet productivity, turnaround, quality and compliance targets.
• Manage workflows, validate supplier invoices and work with Finance, Brokerage and Operations on cost allocation and billing.
• Follow SOPs, monitor KPIs and take part in training and continuous improvement.

Required profile

• Diploma or Bachelor's degree in logistics, supply chain, international trade, customs compliance, freight forwarding or a related field.
• 2-3 years of experience in customs clearance, freight forwarding, shipping, logistics or customs brokerage.
• Experience with customs documentation, regulatory authorities and import/export processes.
• Knowledge of South African customs regulations and OGA requirements.
• Strong stakeholder management, communication, analytical and problem-solving skills, and ability to handle multiple shipments and priorities.

Required skills

• Microsoft Office Suite (Excel, Word, Outlook, Teams)
• Shipping line and customs portals such as ODEx and myCMA
• Data entry and reporting with high accuracy