Customer Success Specialist (SaaS)

About the role

IQVIA™ is seeking a Customer Success Specialist (SaaS) to act as the day‑to‑day contact for our healthcare clients. You will ensure contract specifications are met, support client needs, and help drive satisfaction with our data‑driven solutions.

Key responsibilities

• Fulfil contract specifications and ad‑hoc client requests under supervision.
• Build and maintain effective business relationships with clients, often focusing on a specific product or service.
• Verify that product deliverables meet customer specifications, including timeliness and quality.
• Coordinate internal communications with sales and account owners to keep all parties informed.
• Monitor performance against service agreements and ensure client obligations are met.
• Conduct client research to understand business lines and therapeutic markets.
• Deliver product, service, and process training to clients and internal teams.
• Represent IQVIA on external client projects and identify potential risks for escalation.
• Provide feedback to product development based on client interactions.

Required profile

• Bachelor's degree.
• Minimum two years of relevant experience.
• Strong problem‑solving, analytical, and customer‑service abilities.
• Proven capability to develop and maintain relationships in a diverse business environment.
• Willingness to travel to client sites and IQVIA offices as needed.
• Excellent organizational skills and attention to detail.

Required skills

• Proficiency in Microsoft Excel.
• Proficiency in Microsoft PowerPoint.
• Proficiency in Microsoft Word.