Customer Success Specialist

About the role

Remote Recruitment is seeking a Customer Success Specialist to support UK‑based clients while working from South Africa. You will join a fast‑growing, fully remote team and operate during UK business hours, helping clients adopt and benefit from our services.

Key responsibilities

• Onboard new clients and ensure a smooth transition from sales to service delivery.
• Build strong relationships with clients to maximise product adoption and satisfaction.
• Conduct regular check‑in calls, quarterly business reviews and health‑score assessments.
• Identify churn risks early and coordinate with retention teams.
• Gather client feedback and work with product teams to improve the offering.
• Track success metrics and contribute to team reporting and strategy.

Required profile

• 2+ years of experience in customer success, account management or client services.
• Excellent communication and relationship‑building abilities.
• Empathetic, solutions‑focused with a proven record of improving client retention.
• Self‑motivated and able to manage a large portfolio independently from home.

Required skills

• Proficiency with CRM and customer success platforms such as Salesforce or Gainsight.

What we offer

• R27,000 per month.
• 100% remote work with UK business‑hour schedule.
• Opportunities for career growth and professional development.
• Exposure to leading UK businesses and best practices.
• Connection to a network that links top South African talent with UK employers.