Customer Service Training Specialist

About the role

We are seeking a Customer Service Training Specialist to design and deliver engaging learning experiences for new hires in our fast‑growing e‑commerce operation. The role is fully remote and focuses on preparing team members to excel in customer support across multiple platforms.

Key responsibilities

• Facilitate one‑on‑one and group training sessions via Zoom.
• Train new hires on company policies, processes, tools and best practices.
• Deliver customer‑service training on e‑commerce platforms such as Gorgias, Zendesk, Re:amaze, Freshdesk and Shopify.
• Conduct brand‑specific and role‑specific onboarding sessions.
• Create engaging training materials, presentations and learning resources using Canva, Trainual, Moodle and Loom.
• Participate in New Team Member Onboarding Week and lead assigned sessions.
• Assess trainee performance, provide feedback and continuously improve training programs.

Required profile

• 3–5 years BPO experience in customer service.
• 1–2 years experience delivering customer‑service training.
• Familiarity with e‑commerce tools (Gorgias, Shopify, Zendesk, Re:amaze, Freshdesk) and CRM platforms (HubSpot, Monday.com).
• Virtual Assistant experience is a plus.

Required skills

• Zoom
• Gorgias
• Zendesk
• Re:amaze
• Freshdesk
• Shopify
• HubSpot
• Monday.com
• Canva
• Trainual
• Loom
• Moodle

What we offer

• Permanent full‑time remote position.
• Paid Time Off and health + dental insurance.
• Collaborative global team in a fast‑growing e‑commerce company.
• Opportunities for continuous learning, career growth and internal advancement.