Customer Service Specialist – US Medical Campaign

About the role

Join a leading US medical company as a Customer Service Specialist and become the trusted voice for patients and customers. You will handle inbound inquiries, provide clear information, and ensure every interaction leaves the caller feeling heard and supported.

Key responsibilities

• Answer inbound calls, emails, and chats with professionalism and empathy.
• Provide clear answers to general service questions and guide urgent issues to the appropriate team.
• Assist customers with billing and payment queries.
• Maintain accurate, up‑to‑date notes in the CRM system for each interaction.
• Protect customer privacy and adhere to all confidentiality and compliance guidelines.
• Resolve issues on the first contact whenever possible and meet quality, productivity, and satisfaction targets.

Required profile

• Matric or equivalent qualification.
• Minimum 1 year of customer service or call‑centre experience.
• Ability to work US business hours (EST/CST/PST).
• Reliable transport for shift work.

Required skills

• Excellent written and verbal English.
• Strong attention to detail and ability to follow compliance procedures.

What we offer

• Competitive salary with attendance bonus and performance incentives.
• Career progression and promotion opportunities.
• Group Life Plan covering life, disability, dread disease, and funeral cover.