Customer Service Representative – Operations (Johannesburg)

About the role

We are looking for a Customer Service Representative to join our Operations team in Johannesburg. You will be the first point of contact for travel partners, helping them with our wide range of travel products and services.

Key responsibilities

• Assist partners via phone, CRM, live chat and email, providing prompt information on air, hotel, rail, holiday packages and other travel services.
• Manage and resolve issues and complaints, ensuring high‑quality resolutions.
• Document and classify customer interactions accurately in the CRM system.
• Monitor and contribute to performance metrics and service level targets.

Required profile

• Strong communication skills in English.
• Ability to handle multiple communication channels simultaneously.
• Customer‑focused attitude with a problem‑solving mindset.

Required skills

• CRM (customer relationship management) platform proficiency.

What we offer

• Opportunity to influence a global technology‑led travel distribution network.
• Leadership development in a fast‑growing B2B travel platform.
• Dynamic start‑up environment with exposure to AI/ML driven products.
• Potential for career growth as the travel sector expands post‑pandemic.