Customer Service Representative

About the role

We are looking for a motivated Customer Service Representative to join our remote team. You will interact with customers across phone, email and chat, delivering accurate information and ensuring a positive experience.

Key responsibilities

• Answer customer inquiries via phone, email and live chat.
• Provide product, pricing and availability information.
• Collaborate with internal departments to resolve customer needs.
• Perform data entry across multiple platforms.
• Handle administrative tasks and adhere to United States business hours.

Required profile

• Fluent English or Afrikaans accent.
• Sales or customer‑facing experience.
• Typing speed of at least 50 wpm.
• 1‑5 years of customer service experience.
• Strong phone etiquette and excellent verbal, written and interpersonal communication.
• Ability to multitask, organize and prioritize work.

Required skills

• Proficiency with Google Workspace.
• Experience using customer relationship management (CRM) software.

What we offer

• Fully remote work for a growing US‑based company.
• Compensation paid in US Dollars.
• Opportunities to serve a diverse client base across multiple industries.