Customer Service Representative

About the role

We are looking for a friendly, proactive Customer Service Representative to join our growing US‑based business. You will work remotely, interacting with customers via phone, email and chat to ensure their satisfaction and resolve issues quickly.

Key responsibilities

• Communicate with customers through phone, email and live chat.
• Provide accurate information on product features, pricing and availability.
• Collaborate with internal teams to fulfill customer requests.
• Perform data entry across multiple platforms.
• Handle routine administrative tasks.
• Work during United States business hours.

Required profile

• 1‑5 years of customer service experience.
• Sales background and comfort with upselling.
• Typing speed of at least 50 words per minute.
• Fluent English (or Afrikaans) accent.
• Strong phone etiquette and excellent written communication.
• Ability to multitask, organize and prioritize work.

Required skills

• Proficiency with Google Workspace.
• Experience using various Customer Relationship Management (CRM) software.

What we offer

• Fully remote work arrangement.
• Compensation paid in US Dollars.
• Opportunity to serve a diverse portfolio of clients across multiple industries.