Customer Service Representative

About the role

We are looking for a motivated, customer‑focused Representative to handle enquiries, resolve issues, and build positive relationships with our clients. This fully remote position is ideal for someone who is empathetic, professional, and committed to delivering excellent service at every touchpoint.

Key responsibilities

• Handle inbound customer enquiries via phone, email, and live chat in a professional and friendly manner.
• Resolve customer complaints and issues efficiently, ensuring a positive outcome.
• Accurately capture and update customer information and interactions in the CRM system.
• Follow up with customers to confirm resolution and ensure satisfaction.
• Develop and maintain thorough knowledge of products and services to provide accurate information.
• Meet individual service targets, including response times and satisfaction scores.
• Escalate complex or unresolved issues to the appropriate team or supervisor.

Required profile

• At least 1 year of experience in a customer service or client‑facing role.
• Excellent verbal and written communication skills.
• Empathetic, patient, and solution‑oriented approach.
• Reliable home office setup with stable internet connection.
• Self‑motivated and able to work independently in a remote environment.
• Matric certificate; relevant customer service qualification is advantageous.

Required skills

• Proficiency with CRM or help‑desk platforms such as Zendesk, Freshdesk, or HubSpot.

What we offer

• Salary of R25,000 per month.
• 100 % remote work arrangement.
• Opportunity to join a growing remote team serving UK companies.