Customer Service Clerk

About the role

Join Absa Bank Limited as a Customer Service Clerk and help deliver exceptional support to our clients. You will work within the Customer Services Centre, following established procedures to enhance the overall customer experience.

Key responsibilities

• Respond efficiently, accurately and courteously to all customer inquiries, complaints and requests.
• Adhere to and continuously improve processes in the Customer Services Centre.
• Ensure all activities comply with Absa's risk, compliance, legal and regulatory requirements.
• Build and maintain professional relationships with internal and external stakeholders.
• Take ownership of personal training and development to stay current with service standards.

Required profile

• Further Education and Training Certificate (FETC) in Business, Commerce or Management Studies.
• Strong communication and problem‑solving abilities.
• Ability to work collaboratively and manage stakeholder expectations.

Required skills

What we offer

• Opportunity to work for a historic African bank with regional and international reach.
• Professional development and training support.