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This job expired on 07/09/2026. It no longer accepts applications.
Customer Service Clerk
Absa Group · Robertson
Job description
About the role
The Customer Service Clerk will provide front‑line support to bank clients, ensuring a smooth and positive experience across all interactions. Working within the Customer Services Centre, the role follows established SOPs and contributes to continuous improvement of service delivery.
Key responsibilities
- Respond efficiently, accurately and courteously to customer inquiries, complaints and service requests.
- Support the development, documentation and maintenance of customer service processes.
- Monitor activities to ensure compliance with Absa’s risk, compliance, legal and regulatory policies.
- Maintain professional relationships with internal and external stakeholders to understand needs and resolve issues promptly.
- Take ownership of personal training and development to enhance service quality.
Required profile
- Further Education and Training Certificate (FETC) in Business, Commerce or Management Studies.
Required skills
What we offer
- Competitive compensation package with benefits applicable in Seychelles.
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Absa Group
Robertson
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