Customer Service Associate – German (Communities)

About the role

We are seeking a German‑speaking Customer Service Associate to moderate community reviews and respond to email inquiries. The position is permanent and involves delivering high‑quality support while representing Amazon positively.

Key responsibilities

• Moderate all customer reviews and answer email queries promptly.
• Achieve or exceed quality and productivity targets set by management.
• Communicate clearly and politely in both written and spoken German.
• Maintain a positive, professional demeanor that reflects the company well.
• Apply a sense of urgency to review moderation, email response and service‑level commitments.
• Follow company policies and processes to handle customer requests correctly.
• Utilise departmental resources, policies and procedures effectively.
• Use customer‑service tools to provide accurate responses and an exceptional experience.
• Escalate customer issues appropriately and ensure timely, accurate resolution.
• Proactively share system or process issues and customer‑feedback trends with management.
• Go beyond expectations by performing additional duties as assigned.

Required profile

• Fluent in German (speaking, reading and writing) with basic English proficiency.
• Matriculation or equivalent secondary education.
• At least one year of relevant customer‑service experience.
• Experience handling phone or email customer interactions is preferred.
• Ability to work flexible shifts that may start or end outside normal business hours.
• Demonstrated ability to multitask using phone and computer simultaneously.
• Experience in a fast‑paced call‑center environment, meeting productivity and quality standards.
• Team‑player attitude with proven effectiveness in collaborative settings.

Required skills

• Internet navigation and troubleshooting.
• Proficiency with Microsoft Outlook and the Microsoft Office suite.
• Use of customer‑service platforms and related tools.