Customer Service Agent (Dutch Speaking) – Cape Town

About the role

Join a fast‑paced contact centre in Cape Town supporting a Canadian shipping client. As a Dutch‑speaking Customer Service Agent you will handle inbound enquiries about parcel delivery, providing clear information and resolving issues while maintaining a positive experience.

Key responsibilities

• Answer inbound calls and messages from Dutch‑speaking customers.
• Investigate delivery queries, track parcels and provide status updates.
• Communicate next steps and outcomes clearly in Dutch.
• Maintain accurate case notes and follow quality standards.
• Manage complaints and aim for first‑contact resolution.
• Meet individual and team performance targets.

Required profile

• Native‑level fluency in Dutch (spoken and written).
• Strong communication and empathy skills.
• Ability to work independently and as part of a team.
• Flexibility to work night shifts, including weekends.

Required skills

What we offer

• Competitive salary of R40,000 per month plus night‑shift allowance.
• Hybrid work during the 3‑month probation, then 100% remote.
• Monthly variable bonus (5% accrual).
• Medical insurance, life and disability cover (3× annual salary).
• Meal allowances, transport home after shift, and free Wi‑Fi.
• Access to a chill area with pool tables, foosball and table tennis.