Customer Service Advisor – UK Business Hours

About the role

Join Concentrix’s Cape Town office as a Customer Service Advisor supporting a UK‑based campaign. You will handle inbound and outbound interactions, providing first‑contact resolution while working on the UK business schedule.

Key responsibilities

• Own high‑profile, escalated cases from initiation to resolution.
• Manage work orders within defined service‑level agreements.
• Provide accurate information, verify and update customer data.
• Proactively suggest solutions and ensure first‑contact resolution.
• Share knowledge with teammates and communicate campaign updates.
• Maintain compliance with behavioural standards and information‑security policies.

Required profile

• Minimum 6 months of international contact‑centre experience (essential).
• Completed Grade 12.
• Willingness to work shifts aligned with UK business hours.
• Strong verbal English communication.
• Self‑motivated, responsible and able to work in a team environment.

Required skills

• English verbal communication.

What we offer

• Base salary of R7 524,56 plus incentives.
• Medical aid for employee and two dependents.
• Pension fund contribution.
• Subsidised transport and employee assistance programme.
• Group life cover and access to financial‑well‑being sessions.
• Team‑building activities, up‑skill training and an inclusive company culture.