Customer Relationship Manager X2

About the role

The incumbent will define and manage innovative sales and retention strategies for the Independent Distribution channel at a national level, while overseeing the relationship between customers and TicketPro to ensure quality service and profitable growth.

Key responsibilities

• Define and manage sales and retention strategies for the Independent Distribution channel across South Africa.
• Maintain and grow customer relationships, ensuring satisfaction and loyalty.
• Create and execute business development plans, identifying key transactions such as alliances, collaborations, M&A, and licensing initiatives.
• Develop and implement relationship management plans for strategic prospective and existing accounts, coordinating engagement between TicketPro and customer organisations.
• Generate sales opportunities, represent TicketPro at sector events, and gather market intelligence.
• Configure complex product and service solutions, present proposals, and negotiate agreements within defined commercial parameters.
• Ensure high‑quality customer data in the CRM system and contribute to its continuous improvement.
• Monitor compliance with internal policies and regulatory codes, addressing any non‑compliance issues.

Required profile

• Proven experience managing complex customer relationships and leading account teams.
• Ability to develop tailored sales presentations, negotiate agreements, and secure customer commitments.
• Strong business development and strategic planning capabilities.
• Experience ensuring compliance with organisational policies and relevant regulations.