Customer & Member Services Officer – Umhlanga

About the role

Our client, an international health and wellness company, is looking for a professional and energetic Customer & Member Services Officer to join their team in Umhlanga, Durban. The role blends customer service, administration, order processing, stock control and warehouse support to ensure a seamless experience for customers and members.

Key responsibilities

• Provide excellent customer service via telephone, email, WhatsApp and in‑person.
• Process customer orders accurately and efficiently, preparing invoices and delivery documentation.
• Assist with stock control, conduct stock counts and support inventory management.
• Pick, pack and dispatch orders, receive and verify incoming stock.
• Maintain accurate customer and member records and provide general administrative support.
• Support promotions, wellness events and exhibitions as required.

Required profile

• Grade 12 (Matric) qualification.
• Minimum two years’ experience in customer service, administration or operations.
• Experience processing orders and exposure to stock control or warehouse activities.
• Physically fit and able to lift cartons; willing to work alternate Saturdays.
• Valid driver’s licence is advantageous.

Required skills

• Proficiency with Microsoft Office applications.

What we offer

• Negotiable salary.