Customer Liaison Officer

About the role

We are looking for a Customer Liaison Officer to be the first point of contact for visitors at our branch. The role focuses on delivering friendly, professional service and guiding customers to the right resources.

Key responsibilities

• Warmly greet and assist customers as they enter the branch, creating a positive first impression
• Identify and assess customer needs through active listening and questioning
• Record and monitor customer inquiries, ensuring accurate documentation
• Efficiently allocate customers to appropriate departments or specialists for further assistance
• Provide basic information and guidance on bank products and services
• Handle and resolve simple customer queries independently
• Maintain a high level of integrity and adhere to ethical standards in all interactions
• Collaborate with other team members to ensure smooth customer flow within the branch
• Stay updated on bank policies, procedures, and product offerings to provide accurate information
• Contribute to maintaining a clean and welcoming branch environment

Required profile

• National Certificate (NQF5) or equivalent qualification
• 1‑2 years of branch banking experience with a focus on customer service
• Excellent communication and interpersonal skills
• Strong problem‑solving abilities and attention to detail
• Customer‑centric mindset and ability to work in a fast‑paced environment
• Fluency in English; additional local languages are an advantage

Required skills

• Proficiency in computer systems, including banking software