Customer Care Representative – SAP Specialist

About the role

Boston Scientific is seeking an experienced Customer Care Representative to join its Customer Care team. In this senior‑level position you will ensure a high‑quality customer experience, support daily operations, and act as the SAP subject‑matter expert for the team.

Key responsibilities

• Prioritize and coordinate daily customer service activities to meet agreed service levels.
• Monitor customer order portals, identify urgent requests, and support timely order processing and issue resolution.
• Provide SAP guidance and support for system transactions and processes.
• Coach and mentor team members on complex customer, order‑management, and SAP‑related queries.
• Partner with the Customer Care Manager to analyse performance trends, improve processes and achieve departmental objectives.
• Oversee product return activities to ensure accurate and timely transactions.
• Assist the team during peak periods with case management and invoicing.
• Build strong relationships with internal stakeholders to drive continuous improvement.

Required profile

• Minimum 5 years of experience in customer service, customer care, order management or a similar operational environment.
• Advanced knowledge of SAP, particularly in customer order management processes.
• Proven experience coaching, mentoring or providing day‑to‑day support to colleagues.

Required skills

• SAP (advanced)

What we offer

• Hybrid work model (minimum three days per week onsite).
• Access to the latest tools, information and training to advance your career.
• Opportunity to work in a diverse, high‑performing team tackling important health‑industry challenges.