This job is no longer available
This job expired on 13/09/2026. It no longer accepts applications.
Contact Centre Agent
AVI Limited · Parc Kempton
Job description
About the role
The National Call Centre of AVI Field Marketing is seeking a permanent Contact Centre Agent to join its team in Isando. You will be the first point of contact for customers, handling orders, enquiries, complaints and providing product information.
Key responsibilities
- Answer inbound calls and make outbound calls to customers.
- Take and process orders, ensuring minimum order value and quantity are met.
- Resolve customer queries, complaints and troubleshoot issues.
- Route orders correctly and manage special delivery or collection requests.
- Forward credit‑held orders to accounts receivable and advise buyers on hold accounts.
- Maintain contact with depots to ensure service requirements are fulfilled.
Required profile
- Minimum two (2) years of inbound and outbound call‑centre experience.
- Completed Matric/Grade 12 qualification.
- Call‑centre certification is advantageous.
- Experience in the FMCG industry is a plus.
Required skills
- Proficiency with Microsoft Office.
- Basic knowledge of SAP.
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AVI Limited
Parc Kempton
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