Contact Centre Agent – Customer Services

About the role

The Contact Centre Agent will be the first point of contact for customers, delivering efficient, first‑time call resolutions and a superior overall experience. You will support TFG stores and customers with account queries, promote retail credit, and help retain accounts while ensuring compliance with all relevant policies.

Key responsibilities

• Provide first‑time call resolution while delivering a superior customer experience.
• Handle account queries and transactions for TFG stores and customers.
• Promote retail credit products and support account retention.
• Ensure compliance with legislation, policies and departmental standards.
• Follow forensic processes to minimise fraudulent incidents.

Required profile

• Matric (Grade 12) qualification.
• At least 1 year of customer‑service experience.
• Passionate about people, target‑driven and able to act as a brand ambassador.
• High energy, urgency and enthusiasm when tackling challenges.
• Strong verbal and written communication, organisational and planning abilities.
• Ability to work independently, multitask in a fast‑paced environment and pay close attention to detail.

Required skills