Cluster Revenue Manager

About the role

Radisson Hotel & Convention Centre Johannesburg OR Tambo is looking for a Cluster Revenue Manager to join its Revenue Management Team. The role turns data into actionable insights, maximising revenue and profitability while supporting the reservations and meeting & events department.

Key responsibilities

• Support the smooth running of the revenue management department, covering reservations and meeting & events enquiries
• Manage the department's budget, control costs and inventory, and review business performance to drive financial results
• Set yield controls, restrictions, space-release policies and blackout dates in the PMS and CRS systems, keeping rates and inventory consistent across channels
• Monitor competitor rates and pricing, track price sensitivity and develop annual transient and group pricing policies
• Hold weekly revenue meetings, prepare forecasts and budgets, and report performance against forecasts to the General Manager
• Use up-selling techniques, manage RFPs and follow up unconfirmed bookings to maximise RevPar
• Manage the reservations and meeting & events team, including hiring, training, call standards, billing accuracy and credit checks
• Keep the hotel compliant with Rezidor and brand pricing and e-commerce policies, and follow health and safety and responsible business practices

Required profile

• Proven experience in revenue management with strong problem-solving skills
• Excellent managerial skills, hands-on and leading by example
• Commitment to exceptional guest service and a passion for hospitality
• Ability to find creative solutions and work in an environment demanding excellence, time and energy