Client Support Consultant (Temporary)

About the role

The Client Support Consultant provides professional, efficient, and high‑quality customer service within Discovery's Technical Support Centre. Working in a fast‑paced contact‑centre environment, you will handle complex queries, deliver accurate product information and ensure client satisfaction exceeds expectations.

Key responsibilities

• Provide telephonic and email support to internal and external customers.
• Investigate and resolve complaints related to policies, protocols and benefits.
• Track trends, compile feedback and report findings to relevant stakeholders.
• Maintain accurate daily, weekly and monthly performance statistics.
• Build and maintain relationships with external partners and internal departments to facilitate swift query resolution.
• Stay up‑to‑date with Discovery Employee Benefits schemes, in‑house products, protocols and policies.
• Perform data analysis and generate reports for various stakeholders.

Required profile

• High sense of urgency and strong client‑service orientation.
• Excellent verbal and written communication skills in English.
• High emotional intelligence and strong interpersonal abilities.
• Ability to work independently and collaboratively within a team.
• Proactive, action‑oriented with good judgement and problem‑solving skills.

Required skills

• Minimum NQF Level 6 equivalent qualification.
• Knowledge of employee benefits (retirement schemes and group risk schemes) is advantageous.
• At least 1 year of customer‑service experience in a contact‑centre environment.
• Proven track record of resolving client queries.
• Intermediate proficiency with Microsoft Office applications.