Client Experience Consultant – Call Centre (Global Markets, CIB)

About the role

The Client Experience Consultant will work in a call‑centre environment supporting the Global Markets and Corporate & Investment Banking (CIB) division. You will act as the first point of contact for clients, helping them navigate digital platforms and ensuring a smooth onboarding experience.

Key responsibilities

• Deliver exceptional client support and resolve queries efficiently.
• Build and maintain strong client relationships.
• Assist clients with onboarding and adoption of digital banking platforms.
• Monitor client activity to identify opportunities for service improvement.
• Collaborate with internal teams to ensure seamless service delivery.
• Maintain compliance with internal policies, procedures and regulatory requirements.

Required profile

• Bachelor's degree in Business, Commerce or a related field (essential).
• 1‑2 years of experience in client experience, operations or financial services.
• Strong communication, problem‑solving and relationship‑management abilities.
• Ability to work in a fast‑paced, client‑focused environment.
• Understanding of banking risk, compliance and regulatory frameworks.

Required skills

• Experience with CRM systems.
• Familiarity with digital banking platforms and digital transformation concepts.