Claims & Quality Process Coach – Warehouse Operations

About the role

We are looking for a proactive Claims and Quality Process Coach to join our warehouse operations team in Pretoria. The role is responsible for overseeing quality issues and dealer claims for Ford and Volkswagen parts, ensuring compliance with global standards and driving continuous improvement.

Key responsibilities

• Lead and supervise a team to ensure compliance with quality standards and procedures.
• Manage quality discrepancies, investigate issues and ensure timely resolution.
• Oversee processing and resolution of domestic and export dealer claims, maintaining accuracy and efficiency.
• Collaborate with IE and Warehouse Manager to develop and implement quality control processes.
• Monitor warehouse and claims processes for compliance with Ford and Volkswagen standards.
• Drive continuous improvement initiatives to enhance quality, efficiency and customer satisfaction.

Required profile

• National Diploma in a relevant field such as Quality Management, Engineering or Supply Chain.
• Minimum of 3 years’ experience in quality control or quality assurance.
• Proven experience in a warehouse, motor industry or logistics environment.
• Ability to lead a team and achieve operational targets.