Cash Monitoring Team Leader

About the role

Hollywoodbets is looking for a Cash Monitoring Team Leader to be based in Umhlanga, KwaZulu-Natal. The successful candidate will plan and manage the Cash Monitoring department consistently and efficiently. The position is permanent.

Key responsibilities

• Make sure team members carry out their daily duties and follow CMD procedures, completing tasks efficiently.
• Carry out operational risk tasks issued by the Ops Risk Manager.
• Manage the monthly and annual performance incentive programme and ensure team members are rostered correctly.
• Order stock for the department and ensure the CMD report is correct and updated each morning before being sent to the senior team member.
• Approve salary advice and bio-time.
• Answer all emails and queries, and keep the department and branches running efficiently in terms of cash movement.
• Issue references to branches requesting merchant slip reprints (credit card machines).
• Motivate the team, ensure they receive adequate training and have sufficient knowledge of Hollywood products.

Required profile

• 5 years of administration experience.
• 3 years of experience in a Cash Monitoring operator role.
• Valid driver's licence (Code 8).

Required skills

• Microsoft Office.
• Proactive planning and organisation of administrative functions.
• Ability to identify, analyse, organise and solve problems, meeting deadlines in a high-pressure environment.
• Good attention to detail.