Campaign Manager

About the role

Join iKhokha’s fast‑moving fintech team as a Campaign Manager and drive contact‑centre performance through data‑driven campaign and dialler optimisation. You will work on outbound telesales, lead management and workforce planning to support business growth.

Key responsibilities

• Develop and implement workforce management strategies to meet operational goals and track performance metrics.
• Administer, configure and optimise the Connex dialler platform across voice, WhatsApp and social media channels.
• Monitor dialler KPIs such as connect rates, agent availability and campaign effectiveness, adjusting algorithms and call lists as needed.
• Analyse sales‑funnel data to identify trends, improve lead conversion and optimise lead‑source performance.
• Troubleshoot dialler issues, coordinate with IT or vendors, and support system upgrades.
• Ensure all dialling activities comply with relevant legislation and company policies.

Required profile

• Proactive, analytical professional with strong background in workforce planning and contact‑centre data reporting.
• Experience managing end‑to‑end outbound dialler platforms in a telesales environment.
• Ability to translate data insights into actionable campaign improvements.

Required skills

• Connex dialler platform
• API development
• Flow integrations