Call Centre Agent – Johannesburg North
Smollan · Johannesburg
Job description
About the role
To provide callers with a first‑time resolution to queries in order to deliver quality service within the required SLA framework, business rules and regulatory requirements, following predefined objectives and agreed SOPs.
Key responsibilities
- Accountable for own work quality, standards and outputs related to policies, procedures and defined processes.
- Proactively identify problems, apply known solutions and escalate more difficult problems.
- Plan for task execution and adjust priorities against an established plan.
Required profile
- 1 – 2 years experience in a similar environment.
- FAIS requirements: must successfully achieve regulatory checks, qualifications and accreditation to be classified as a Representative (Rep) and Supervisee as specified by the FSCA.
- MATRIC: NQF Level 04.
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Published 3 days ago
Expires 1 month from now
12 views · 0 interested
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Smollan
Johannesburg
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