Business Relationship Manager

About the role

As a Business Relationship Manager at FNB Commercial Sales and Service, you will lead a portfolio of high‑value commercial clients, driving growth, profitability and strong stakeholder relationships. You will act as a trusted advisor, identifying new opportunities and ensuring excellent service delivery.

Key responsibilities

• Strategically manage and expand a portfolio of high‑value clients.
• Build and maintain trust‑based relationships with key stakeholders.
• Identify and capitalize on new business opportunities and lead client acquisition.
• Manage cost‑to‑income ratios to improve profitability and operational efficiency.
• Drive customer service delivery and achieve predefined service goals.
• Generate leads, grow the active customer base and support customer migration initiatives.
• Define sales strategies and delivery plans aligned with business objectives.
• Assess credit applications in line with the bank’s credit policy and ensure regulatory compliance.
• Compile performance reports to guide business decisions.
• Lead and develop team members, fostering a high‑performance environment.

Required profile

• 2‑3 years experience as a Business Relationship Manager in commercial banking.
• FAIS accredited qualification (NQF level 6 or 7).
• Exposure to credit applications within the agricultural sector.
• Relevant RE qualification and solid credit‑management experience.
• Proven ability to handle high‑level customer queries.
• Must not be an unrehabilitated insolvent.

Required skills

What we offer

• Opportunities to network and collaborate across the organisation.
• A challenging and dynamic working environment.
• Access to professional development and growth opportunities.