Bilingual Customer Service Representative – Spanish & English

About the role

Heya is seeking a bilingual Customer Service Representative who can fluently communicate in Spanish and English. The role supports international clients during US business hours from our Johannesburg office, handling inquiries across multiple channels.

Key responsibilities

• Provide high‑quality customer support in both Spanish and English via phone, email, chat and other platforms.
• Accurately interpret spoken and written communication between Spanish‑ and English‑speaking customers.
• Resolve queries, troubleshoot issues and ensure timely follow‑up.
• Maintain detailed records of interactions and outcomes in the company’s CRM system.
• Collaborate with internal teams to relay customer feedback and improve service processes.

Required profile

• Fluent spoken and written Spanish and English.
• Previous experience in customer service, call centre, hospitality, tourism, teaching or translation is an advantage.
• Strong communication abilities and attention to detail.
• Positive attitude, willingness to learn and ability to thrive in a fast‑paced environment.

Required skills

• Excellent bilingual communication (Spanish & English).

What we offer

• Full‑time, on‑site position with stable, long‑term employment.
• Opportunities for career growth and professional development.
• Training programs and exposure to international clients.
• Supportive, collaborative team culture.