Bilingual Customer Service Representative – Remote (German/English)

About the role

Join our team as a remote Customer Service Representative providing top‑tier support in German and English. You will handle voice, chat, and email inquiries from a diverse customer base, delivering friendly and effective assistance from your home office.

Key responsibilities

• Respond to inbound calls, live‑chat messages, and emails in both German and English.
• Troubleshoot customer issues and deliver timely, accurate solutions.
• Personalize each interaction to build lasting relationships.
• Collaborate with teammates to continuously improve the customer experience.
• Share feedback and ideas to enhance service processes.

Required profile

• Minimum 1 year of remote customer service or support experience.
• Fluent written and spoken German and English.
• Excellent communication skills and a calm, solution‑oriented attitude under pressure.
• Familiarity with eCommerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify, or similar support platforms.

What we offer

• Competitive compensation with annual increases.
• Paid Time Off and a monthly health stipend.
• Performance‑based bonuses.
• Permanent 100 % remote work setup.