Benefits Processing Supervisor – Gauteng

About the role

A retirement fund based in Bryanston is looking for an experienced Benefits Processing Supervisor to support its Claims Processing Manager in ensuring timely and accurate payment of benefits to members and pensioners, and to manage fund administration issues. The role covers fund administration oversight, member and pensioner data integrity, contribution handling and people leadership, and is based in Centurion.

Key responsibilities

• Prepare monthly reports and statistics for the Claims Processing Manager, including SLA turnaround, claims backlog, ageing of unpaid and unclaimed benefits and exception analysis.
• Maintain member statistics, prepare the monthly EXCO submission and reconcile statistics to the pension administration system, payroll and the Fund's financial records.
• Track internal, external and FSCA audit findings to closure and oversee quality assurance of claim forms and supporting documents.
• Validate manual tax directives and Final Average Emoluments, and ensure ill-health and disability applications are actioned in time, including medical evidence and periodic re-assessment of disability pensioners.
• Trace unclaimed benefits within SLA timeframes, monitor pensioner details before payroll close and approve benefit payments within delegated authority.
• Oversee Two-Pot savings withdrawals, apply fraud-prevention controls (FICA, bank account verification, proof-of-life checks) and handle complaints and escalations, including FSCA queries.
• Ensure data updates are authorised, follow Section 14 transfer procedures, check divorce settlement calculations and reconcile administration, payroll and general ledger accounts.
• Manage member contributions, escalate late or non-payment to the FSCA, and investigate contribution exceptions.
• Plan resources, coach and develop the team, train staff on Fund Rules, fraud awareness and POPIA, and manage disciplinary and labour relations matters.
• Take part in Fund projects such as Defined Contribution conversion, system enhancements and rule amendments, and assist auditors and regulators.

Required profile

• NQF Level 7 Bachelor's degree, with registration with relevant professional bodies where applicable (e.g. IRFA).
• NQF Level 6 diploma in retirement fund administration or benefits (e.g. IRFA or equivalent).
• At least 8 years' retirement fund / pension benefit administration experience, including at least 3 years in a supervisory or team-leader role; a supervisory development programme is advantageous.

Required skills

• Pension fund rules, the Pension Funds Act 1956, the Income Tax Act, the Divorce Act and POPIA.
• Two-Pot retirement system, savings withdrawal benefits, FICA and fraud prevention.
• Proficiency in a pension administration system and MS Excel, with the ability to read exception and reconciliation reports.