Assistant Branch Coordinator – Training & Compliance

About the role

The Assistant Branch Coordinator provides effective branch administration, training coordination, customer service and operational support to ensure the efficient delivery of training and compliance services for SafetyCloud.

Key responsibilities

• Serve as the primary point of contact for clients, learners, trainers, suppliers and internal stakeholders.
• Build and maintain professional relationships and respond to client and learner queries within service levels.
• Coordinate daily, weekly and monthly reports for Business Support and Head Office.
• Manage learner registration, sign‑in processes and ensure accurate attendance registers in line with SETA requirements.
• Prepare and issue training documentation, learner packs, assessments and trainer packs.
• Monitor learner attendance, assessments, moderation and certification, ensuring certificates are issued correctly.
• Maintain training records and learner databases to meet accreditation and quality standards.
• Ensure all documentation complies with SETA and Quality Management System requirements and support internal and external audits.
• Coordinate classroom preparation, manage office consumables, stationery and training materials, and oversee facility maintenance.
• Manage relationships with service providers and suppliers.

Required profile

• Must act as the primary liaison for clients, learners, trainers and suppliers.
• Must ensure accurate and timely completion of training administration, SETA documentation and reporting.
• Must maintain compliance with company procedures, quality standards and accreditation requirements.
• Must be detail‑oriented and able to support internal and external audits.

Required skills