Aftermarket Controller

About the role

We are seeking an organised and experienced Aftermarket Controller to provide essential administrative and operational support to the aftermarket/service department, coordinating workshop activities, technicians, service schedules, job cards and customer requirements.

Key responsibilities

• Open and close work‑in‑progress (WIP) records daily.
• Create and receive outwork documentation.
• Invoice, process and file completed jobs.
• Book parts, labour and consumables.
• Prepare work orders and documentation for mechanics and technicians.
• Dispatch mechanics to breakdowns and service calls.
• Monitor and control technician workflow and recovery.
• Prepare weekly operational and service reports.
• Maintain and update service and marketing records.
• Prepare timesheets, overtime and commission information.
• Liaise with internal and external customers.
• Assist with customer queries and disputes.
• Generate and supply Kerridge orders to suppliers.
• Prepare inter‑departmental and supplier documentation for verification.
• Run the monthly service schedule and monitor daily and weekly service plans.
• Maintain accurate filing and administrative records.
• Ensure the service/workshop administration area remains organised.

Required profile

• Matric / Grade 12 qualification (essential).
• Relevant administration, technical, automotive or service‑management qualification (advantageous).
• Previous experience as an Aftermarket Controller, Service Controller, Workshop Administrator or similar role.
• Experience working in a technical, automotive, material‑handling or heavy‑equipment service environment.
• Good understanding of WIPs, job cards, parts, labour and invoicing.
• Experience coordinating technicians, mechanics and breakdowns.
• Strong administrative and organisational abilities with excellent attention to detail.
• Effective customer service and communication skills.
• Ability to prioritise and manage multiple tasks in a busy operational setting.

Required skills

• Kerridge software (highly advantageous).
• Strong computer literacy.