After Sales Administrator

About the role

Join our growing team as an After Sales Administrator. You will be an organized, customer‑focused professional thriving in a fast‑paced environment, delivering exceptional after‑sales support.

Key responsibilities

• Manage after‑sales customer accounts and provide exceptional service.
• Handle customer breakdowns, ensuring timely communication and resolution.
• Prepare, process, and follow up on customer quotations.
• Generate and manage invoices accurately and efficiently.
• Track Work in Progress (WIP) and provide regular updates to customers and management.
• Follow up on outstanding purchase orders and open quotations.
• Monitor and coordinate daily open jobs for technicians.
• Maintain load test records and service schedules up to date.
• Liaise with customers, technicians, suppliers, and internal departments to ensure smooth operations.
• Assist in maintaining accurate records and reporting on after‑sales activities.

Required profile

• Previous experience in after‑sales, service administration, customer service, or a related administrative role.
• Strong administrative and organizational skills.
• Excellent verbal and written communication abilities.
• Ability to manage multiple tasks and priorities simultaneously.
• Proficiency in Microsoft Office, especially Excel, Outlook, and Word.
• Experience with ERP, service‑management, or job‑tracking systems is advantageous.
• Strong attention to detail and a proactive problem‑solving approach.

Required skills

• Microsoft Excel
• Microsoft Outlook
• Microsoft Word
• ERP systems