Administration Assistant – Veterinary Laboratory

About the role

The Administration Assistant will support the Central Analytical Laboratories’ veterinary division by managing sample flow, handling customer interactions, and ensuring compliance with quality standards. This position is essential for maintaining efficient laboratory operations and providing reliable administrative support.

Key responsibilities

• Receive all deliveries and resolve sample receipt queries.
• Intake samples from customers or couriers and register them into the Laboratory Information Management System (LIMS).
• Update statistical sheets related to sample processing.
• Communicate with customers, address concerns or complaints, and provide follow‑up support.
• Ensure adherence to the company’s Quality Management System and outsourcing procedures.
• Liaise with the Finance department regarding invoices, on‑hold customers, and account issues.
• Act as contingency for the Administration Manager and other administration staff during absences or peak periods.
• Perform receptionist duties and verify that submission forms and samples meet analysis requirements before release.

Required profile

• Strong organisational and communication abilities.
• Attention to detail and ability to follow standard operating procedures.
• Experience in a laboratory or technical environment is advantageous.
• Capability to work independently and support team members when needed.

Required skills

• Proficiency with a Laboratory Information Management System (LIMS).